Overview

At TSG Spares, we are committed to supplying high-quality automotive components. This Warranty & Returns Policy outlines the conditions under which products may be returned or replaced. Our policy operates in addition to your rights under the Australian Consumer Law (ACL), which guarantees that products must be of acceptable quality, fit for purpose, and match their description.

Product Warranty

TSG Spares products are covered by a manufacturer's warranty against defects in materials and workmanship, subject to the conditions below.

The warranty applies only when:

• The product has been installed and used correctly.
• The product has not been modified or misused.
• The product has been fitted according to manufacturer specifications.

Warranty coverage does not apply to:

• Normal wear and tear
• Incorrect installation
• Damage caused by accidents or misuse
• Damage caused by improper maintenance
• Products modified or repaired by unauthorized persons

Returns Eligibility

Products may be eligible for return or replacement if:

• The item is faulty or defective
• The item was incorrectly supplied
• The item was damaged during delivery

To be eligible for return:

• The item must be returned within 30 days of purchase (unless faulty).
• The item must be unused and in original packaging where possible.
• Proof of purchase must be provided.

Change Of Mind Returns

TSG Spares may accept returns for change of mind at our discretion.

Conditions include:

• Return request within 7 days of purchase
• Product unused and in original condition
• Original packaging intact
• Customer responsible for return shipping costs

A restocking fee may apply where applicable.

Faulty Products

If a product is confirmed to be faulty, TSG Spares will provide one of the following remedies:

• Replacement product
• Repair of the product
• Refund of the purchase price
• Store Credit

This will be determined in accordance with Australian Consumer Law.

Return Process

To request a return, please contact TSG Spares before sending any items back.

Please provide:

• Invoice or proof of purchase
• Product details
• Description of the issue to be provided in a warranty claim form, ask our Customer Service Team.
• Photos if the product is damaged or faulty

Once approved, return instructions will be provided.

Shipping For Returns

Unless the product is faulty or incorrectly supplied:

• We recommend using a tracked shipping service.
• Customers are responsible for return shipping costs.

TSG Spares is not responsible for items lost or damaged during return transit.

Inspection And Processing

Returned items will be inspected upon receipt. Once approved, refunds or replacements will typically be processed within 5–10 business days.

Refunds will be issued using the original payment method where possible or Store Credit will be applied.